Available for hire
Ivy Mugo
Senior Executive Virtual AssistantCustomer Success & Marketing
Calm, organized, and always three steps ahead.
97%Customer Support OperationsTop skill
20ToolsReady on day one
- Rate
- $8.99/hr
- Rating
- 4.9★
- Experience
- 4+ yrs
- Satisfaction
- 98%
In short
Senior Executive Virtual Assistant · Customer Success & Marketing with 4+ years behind founders and small business owners — running customer support, e-commerce listings, email campaigns, and clean books so you can stay focused on growth.
Ivy Mugo$8.99/hr · 4.9★Book a call The person behind the work.
Hi, I'm Ivy Mugo — an Executive Virtual Assistant working from Nairobi, Kenya. Founders bring me the work that keeps piling up — the inbox, the customers, the listings, the books — and I turn it into a system that quietly runs itself.
My degree is a BA in Psychology from the University of Nairobi, and it shows up in my work every day. Support work is people work: knowing when a customer needs reassurance instead of a refund, when a founder needs a summary instead of a spreadsheet, and how to communicate clearly when everything feels urgent. That instinct for people is what my clients say they notice first.
Day to day, I run multi-channel customer support — fast, warm, and resolution-focused — and manage product listings across Shopify, Amazon, Etsy, and WooCommerce so every product stays accurate, optimized, and ready to convert. I also run email marketing in Mailchimp, GoHighLevel, and Klaviyo, building campaigns that turn one-time buyers into repeat customers.
What Ivy delivers
Core specialties.
- 01
Executive Support
Calendar management, inbox triage, meeting coordination, travel booking, document preparation, and project tracking.
- 02
Customer Service & Success
Live chat, email support, ticketing systems (Zendesk, Intercom, Freshdesk), customer onboarding, and retention follow-ups.
- 03
Product Listings & E-Commerce
Shopify, Amazon, Etsy, WooCommerce listings; SEO-optimized titles and descriptions; inventory updates; order management.
- 04
Bookkeeping & Accounting
QuickBooks, Xero, Wave — invoicing, expense tracking, bank reconciliation, monthly P&L reports, and accounts receivable/payable.
Skills
Where Ivy is strongest.
Proficiency across the work clients hand over most.
Executive Assistance
96%Calendar ownership, inbox zero, travel planning, and meeting preparation for busy founders.
Customer Support Operations
97%Multi-channel support in Zendesk, Intercom, and Freshdesk — fast first response, high CSAT, and clear escalations.
E-Commerce Management
94%Storefront upkeep across Shopify, Amazon, Etsy, and WooCommerce — listings, inventory, orders, and returns.
Email Marketing Campaigns
92%Klaviyo, Mailchimp, GoHighLevel — segmented campaigns, abandoned-cart flows, promotions, and newsletters.
Bookkeeping & Invoicing
91%Day-to-day financial admin in QuickBooks, Xero, and Wave — invoicing, expenses, and reconciliations.
Social Media & Content Scheduling
88%Planning calendars, scheduling posts, and keeping brand channels active and on-message.
Software stack
Fluent in the tools you already use.
20tools across 9 categories, ready on day one
All 20 tools
Google WorkspaceProductivity
Microsoft OfficeProductivity
ZendeskSupport
IntercomSupport
FreshdeskSupport
ShopifyE-Commerce
Amazon SellerE-Commerce- EtsyEtsyE-Commerce
WooCommerceE-Commerce
MailchimpEmail
KlaviyoEmail
GoHighLevelCRM
QuickBooksAccounting
XeroAccounting
WaveAccounting
SlackCommunication
NotionProductivity
TrelloProjects
AsanaProjects
CanvaDesign
Experience
Trusted by real businesses.
Recent client engagements, from Ivy’s own record.
- 01WWPPKenya · 2026 – Present
Media Buying & Digital Advertising
Plans, runs, and optimizes paid campaigns for client brands across Meta, Google, and TikTok — managing placements, sharpening audience targeting, and turning performance data into reports that lift reach, engagement, and conversions.
Meta AdsGoogle AdsTikTok AdsGoogle Analytics
- 02CCollab IslandRemote, USA · Dec 2025 – Mar 2026
Business Development & Email Marketing
Built targeted lead lists and ran cold outreach for a US design agency — researching prospects and keeping the pipeline organized to drive new client acquisition.
Apollo.ioLinkedInCold EmailGoogle Sheets
- 03PPrymel ElementsUSA · 2025
Virtual Assistant & Digital Marketing
Ran email campaigns, website updates, content, and lead generation for a US branding and consulting agency, owning reporting and day-to-day support alongside a remote team.
KartraMailerLiteCanvaCRM
- 04FFreelance Virtual AssistantRemote · 2024 – Present
Administrative & Operations Support
Supports online businesses with research, data entry, inbox management, content writing, and lead generation — keeping daily operations accurate and on deadline.
Google WorkspaceNotionTrelloCanva
- 05PPersonal Projects2024 – 2025
Social Media Content Manager
Grew Instagram and TikTok pages from scratch by building content strategies, riding trends, and using analytics to push engagement.
InstagramTikTokCapCutMeta Business Suite
- 06RRehabilitation CentreKenya · 2024
Administrative Support
Managed records, documentation, and participant engagement in a clinical setting with strict professionalism and confidentiality.
Microsoft OfficeGoogle Workspace
Book a discovery call
Book a 30-minute call with Ivy
Tell me what's on your plate. I'll show you how I can help you take it off.
Ivy MugoCustomer Success & MarketingReady to work with Ivy?
From customer support to bookkeeping, Ivy handles the operational work that keeps your business running — with care, precision, and zero drama.