Grace Njuguna

Hi, I'm Grace N. — a Kenya-based virtual assistant who's built her career around two things: making customers feel genuinely taken care of, and keeping the operation behind them running without friction.

I came into e-commerce support from an unusual angle. I hold a Diploma in Supply Chain Management (Procurement) from Thika Technical Training Institute, and that training taught me to see the whole system behind every order — the logistics, the timing, the handoffs. So when a customer reaches out, I'm not just answering a message; I'm reading what it tells me about the operation underneath. It turns support from damage control into something that actually keeps a business moving.

Day to day, that's meant being the front line for clients like Jake Ducey Enterprises and Webstyle Marketing — handling inquiries over email and chat, resolving issues, processing orders, and keeping satisfaction high across their online platforms. I treat every conversation like it matters, because it does. A patient, clear reply at the right moment is the difference between a frustrated customer and a loyal one, and I take that seriously.

Beyond the inbox, I keep the operational side tidy: tracking and reporting in Google Sheets, managing listings and orders across e-commerce platforms, and supporting CRM and automation workflows in tools like GoHighLevel. I'm detail-oriented, genuinely organized, and built for remote work — I deliver on time without anyone needing to look over my shoulder.

My English is strong and my communication is clear, with customers and teammates alike. I pick up new systems fast, and I'm always glad for training that lets me bring more to the team I'm part of.

If you're looking for a reliable, customer-first VA to anchor your support inbox or keep your e-commerce operations running clean, I'd love to hear from you.