Grace Njuguna
Executive Virtual Assistant · E-Commerce Customer Support with hands-on experience at Amberjack and Novalift handling customer inquiries, order processing, and online support. Comfortable across email, chat, and Google Sheets reporting in remote-first teams.
Calm, organized, and customer-first — keeping every order and every conversation on track.
AboutGrace Njuguna
Hi, I'm Grace N. — a Kenya-based remote professional with experience in e-commerce customer support. I've worked with companies such as Amberjack and Novalift, where I handled customer inquiries, resolved issues, processed orders, and made sure customers had a smooth experience across online platforms.
My day-to-day work has involved responding to emails and chats, managing customer feedback, and maintaining high satisfaction levels. I treat every conversation like it matters — because it does. A patient, clear reply at the right moment is the difference between a frustrated customer and a loyal one, and I take that seriously.
Beyond customer support, I'm skilled in tools like Google Sheets for tracking and reporting, plus other digital platforms commonly used in e-commerce operations. I'm highly organized, detail-oriented, and comfortable working independently in remote settings — I don't need someone watching over my shoulder to deliver good work on time.
I have a strong command of English and excellent communication skills, which let me interact effectively with both customers and team members. I'm adaptable, eager to learn new systems and processes, and always open to training that helps me grow and add more value to the team I'm working with.
I studied at Thika Technical Training Institute, where I earned a Diploma in Supply Chain Management (Procurement) — a background that shaped how I think about logistics, order flow, and the operational side of e-commerce.
If you're looking for a reliable, customer-first VA to anchor your support inbox or e-commerce operations, I'd love to hear from you.
Core Specialties
Customer Support
Email and live chat support, ticket resolution, customer feedback handling, and consistent satisfaction across online channels.
E-Commerce Operations
Order processing, returns/refunds, marketplace support, and day-to-day operational coordination for online stores.
Tracking & Reporting
Google Sheets dashboards for support metrics, order tracking, customer feedback logs, and weekly reporting.
Procurement & Supply Chain
Diploma-trained in supply chain management — vendor coordination, order flow, and logistics-aware operational support.
Skills & Tools
Experience
E-Commerce Customer Support
Customer inquiries, order processing, returns, feedback handling, and day-to-day support across online platforms.
Customer Support Representative
Email and chat support, customer issue resolution, feedback management, and maintaining high satisfaction across the customer base.
Diploma — Supply Chain Management
Trained in procurement, supply chain operations, vendor coordination, and the logistics fundamentals behind e-commerce.
Languages & Education
Thika Technical Training Institute
Diploma, Supply Chain Management (Procurement)
Procurement, vendor coordination, and supply chain operations
Book a 30-minute call with Grace
Tell me about your support inbox or e-commerce operation. I'll show you how I can help take it off your plate.
Ready to work with Grace?
From customer support to e-commerce order management, Grace handles the operational work that keeps your customers happy and your store running smoothly.