Available for hire
Eunice Muchemi
Executive Virtual AssistantOperations, Customer Support & AI Automation
Precision, initiative, and follow-through, every time.

97%Executive AssistanceTop skill
12ToolsReady on day one
- Rate
- $8.99/hr
- Rating
- 5.0★
- Experience
- 4+ yrs
- Satisfaction
- 99%
In short
Executive Virtual Assistant · Operations, Customer Support & AI Automation with 4+ years across executive support, contact-centre operations, and procurement — managing calendars, inboxes, and stakeholder communications for US-based founders, and building AI automations with Claude and n8n to take manual work off your plate.
Eunice Muchemi$8.99/hr · 5.0★Book a call The person behind the work.
Hi, I'm Eunice Muchemi, an Executive Assistant and operations professional based in Nairobi, Kenya. I believe the best support is the kind that lets a founder stop thinking about the details entirely. When something lands on my desk, my job is to make sure it gets handled properly, on time, and without you having to follow up.
My approach is built on precision and genuine ownership. I don't wait to be told what to do next. I learn how a business actually runs, then anticipate the next steps before anyone has to ask. That mindset is part of why I was promoted to supervise a team of fifteen agents within eight months of joining my previous company.
I've spent four years across executive support, contact centre operations, and procurement, and I've grown comfortable with the full stack of tools that keep a remote business running. Most recently I managed calendars, inboxes, travel, and stakeholder communication for a US-based marketing founder, using HubSpot for client information, Asana and Notion for task tracking, and Calendly for scheduling. Before that, I worked inside a CRM handling sixty-plus customer interactions a day, and I built Excel dashboards that cut our weekly manual reporting by five hours while helping lift customer satisfaction scores by twenty-eight percent.
What Eunice delivers
Core specialties.
- 01
Executive & Administrative Support
Calendar management, inbox triage, travel coordination, meeting prep, and stakeholder communication for busy founders and executives.
- 02
Customer Service & Operations
High-volume customer support, CRM case management, quality assurance, and team coaching in fast-paced service environments.
- 03
Procurement & Vendor Management
Vendor sourcing, order processing, and lead-time reduction, backed by a CIPS Level 4 Diploma in Procurement and Supplies.
- 04
AI Automation & Workflow Design
Building automated workflows with tools like Claude and n8n to replace manual processes and free up executive time.
Skills
Where Eunice is strongest.
Proficiency across the work clients hand over most.
Executive Assistance
97%Calendar and inbox management, travel coordination, meeting prep, and stakeholder communication for US-based founders.
Customer Service
96%High-volume support across CRM and contact-centre environments, with quality assurance and a 28% lift in customer satisfaction.
Administrative Work
94%Document handling, task tracking in Asana and Notion, reporting, and keeping remote operations running without follow-up.
Data Analysis
90%Excel dashboards and KPI tracking that cut weekly manual reporting by five hours and surfaced performance insights.
Project Management
88%Coordinating tasks, deadlines, and teams across tools — keeping projects organized and on schedule.
AI Tools & Automation
90%ChatGPT, Claude, and workflow automations that speed up reporting, drafting, and follow-ups.
Software stack
Fluent in the tools you already use.
12tools across 9 categories, ready on day one
All 12 tools
Google WorkspaceProductivity
Microsoft Excel (Advanced)Reporting
HubSpotCRM- Ticketing SystemsTicketing SystemsSupport
SlackCommunication
ZoomCommunication
AsanaProjects
NotionProductivity
CalendlyScheduling
ZapierAutomation
n8nAutomation
ClaudeAI
Experience
Trusted by real businesses.
Recent client engagements, from Eunice’s own record.
- 01AAthena · RemoteUSA · Apr 2025 – Jan 2026
Executive Partner (Executive Assistant)
Supported a US-based marketing founder remotely, managing a 30+ meeting weekly calendar, international and domestic travel, and stakeholder communications. Built an automated vendor-vetting workflow using Claude and n8n that replaced a fully manual process.
HubSpotAsanaNotionCalendlyAI Automation
- 02CCCI GlobalMay 2023 – Dec 2024
Call Agent Supervisor
Promoted within eight months to lead a team of fifteen agents. Built Excel dashboards for KPI tracking that saved five hours of manual reporting weekly, and coached agents on performance, contributing to a 28% improvement in customer satisfaction scores.
CRMExcelQuality AssuranceTeam Coaching
- 03CCCI GlobalSep 2022 – May 2023
Call Agent
Handled 60+ customer interactions daily on an international airline account, maintaining a strong QA score in a high-volume service environment.
Customer ServiceCRM
- 04SSaju BakersOct 2021 – Jul 2022
Procurement Secretary
Managed procurement and vendor coordination, reducing order lead times by 20%.
ProcurementVendor Management
Book a discovery call
Book a 30-minute call with Eunice
Tell me what's currently eating up your time, and I'll show you how I can take it off your plate.
Eunice MuchemiOperations, Customer Support & AI AutomationReady to work with Eunice?
From executive support to AI automations, Eunice brings structure, initiative, and follow-through so you can focus on running your business.