Available for hire

Eunice Muchemi

Executive Virtual AssistantOperations, Customer Support & AI Automation

Precision, initiative, and follow-through, every time.

Portrait of Eunice Muchemi

97%Executive AssistanceTop skill

12ToolsReady on day one

Rate
$8.99/hr
Rating
5.0★
Experience
4+ yrs
Satisfaction
99%

In short

Executive Virtual Assistant · Operations, Customer Support & AI Automation with 4+ years across executive support, contact-centre operations, and procurement — managing calendars, inboxes, and stakeholder communications for US-based founders, and building AI automations with Claude and n8n to take manual work off your plate.

Focus areas5

  • Executive Support
  • Customer Service
  • AI Automation
  • CRM
  • Procurement
Eunice Muchemi$8.99/hr · 5.0★Book a call

The person behind the work.

Hi, I'm Eunice Muchemi, an Executive Assistant and operations professional based in Nairobi, Kenya. I believe the best support is the kind that lets a founder stop thinking about the details entirely. When something lands on my desk, my job is to make sure it gets handled properly, on time, and without you having to follow up.

My approach is built on precision and genuine ownership. I don't wait to be told what to do next. I learn how a business actually runs, then anticipate the next steps before anyone has to ask. That mindset is part of why I was promoted to supervise a team of fifteen agents within eight months of joining my previous company.

I've spent four years across executive support, contact centre operations, and procurement, and I've grown comfortable with the full stack of tools that keep a remote business running. Most recently I managed calendars, inboxes, travel, and stakeholder communication for a US-based marketing founder, using HubSpot for client information, Asana and Notion for task tracking, and Calendly for scheduling. Before that, I worked inside a CRM handling sixty-plus customer interactions a day, and I built Excel dashboards that cut our weekly manual reporting by five hours while helping lift customer satisfaction scores by twenty-eight percent.

What Eunice delivers

Core specialties.

  • 01

    Executive & Administrative Support

    Calendar management, inbox triage, travel coordination, meeting prep, and stakeholder communication for busy founders and executives.

  • 02

    Customer Service & Operations

    High-volume customer support, CRM case management, quality assurance, and team coaching in fast-paced service environments.

  • 03

    Procurement & Vendor Management

    Vendor sourcing, order processing, and lead-time reduction, backed by a CIPS Level 4 Diploma in Procurement and Supplies.

  • 04

    AI Automation & Workflow Design

    Building automated workflows with tools like Claude and n8n to replace manual processes and free up executive time.

Skills

Where Eunice is strongest.

Proficiency across the work clients hand over most.

97%Top skillExecutive Assistance

Executive Assistance

97%

Calendar and inbox management, travel coordination, meeting prep, and stakeholder communication for US-based founders.

Customer Service

96%

High-volume support across CRM and contact-centre environments, with quality assurance and a 28% lift in customer satisfaction.

Administrative Work

94%

Document handling, task tracking in Asana and Notion, reporting, and keeping remote operations running without follow-up.

Data Analysis

90%

Excel dashboards and KPI tracking that cut weekly manual reporting by five hours and surfaced performance insights.

Project Management

88%

Coordinating tasks, deadlines, and teams across tools — keeping projects organized and on schedule.

AI Tools & Automation

90%

ChatGPT, Claude, and workflow automations that speed up reporting, drafting, and follow-ups.

Software stack

Fluent in the tools you already use.

12tools across 9 categories, ready on day one

All 12 tools

  • Google WorkspaceProductivity
  • Microsoft Excel (Advanced)Reporting
  • HubSpotCRM
  • Ticketing SystemsTicketing SystemsSupport
  • SlackCommunication
  • ZoomCommunication
  • AsanaProjects
  • NotionProductivity
  • CalendlyScheduling
  • ZapierAutomation
  • n8nAutomation
  • ClaudeAI

Experience

Trusted by real businesses.

Recent client engagements, from Eunice’s own record.

  1. 01
    AAthena · RemoteUSA · Apr 2025 – Jan 2026

    Executive Partner (Executive Assistant)

    Supported a US-based marketing founder remotely, managing a 30+ meeting weekly calendar, international and domestic travel, and stakeholder communications. Built an automated vendor-vetting workflow using Claude and n8n that replaced a fully manual process.

    HubSpotAsanaNotionCalendlyAI Automation

  2. 02
    CCCI GlobalMay 2023 – Dec 2024

    Call Agent Supervisor

    Promoted within eight months to lead a team of fifteen agents. Built Excel dashboards for KPI tracking that saved five hours of manual reporting weekly, and coached agents on performance, contributing to a 28% improvement in customer satisfaction scores.

    CRMExcelQuality AssuranceTeam Coaching

  3. 03
    CCCI GlobalSep 2022 – May 2023

    Call Agent

    Handled 60+ customer interactions daily on an international airline account, maintaining a strong QA score in a high-volume service environment.

    Customer ServiceCRM

  4. 04
    SSaju BakersOct 2021 – Jul 2022

    Procurement Secretary

    Managed procurement and vendor coordination, reducing order lead times by 20%.

    ProcurementVendor Management

Book a discovery call

Book a 30-minute call with Eunice

Tell me what's currently eating up your time, and I'll show you how I can take it off your plate.

Eunice MuchemiOperations, Customer Support & AI Automation
Call30 min, videoRate$8.99/hrRating5.0★

Ready to work with Eunice?

From executive support to AI automations, Eunice brings structure, initiative, and follow-through so you can focus on running your business.